Terms and conditions

Terms and conditions

Version April 15th 2022

General information

GO TO ISTRIA is a web page that helps Users research and book tours and post opinions of those experiences.All bookings are made through Go To Istria (Nu Nu Production d.o.o.), a Limited Liability company based in Pula, Croatia.

Only when Go To Istria (Nu Nu Production d.o.o.)has received part or full payment from the participant, will there exist a contract between both parties.

Please carefully read the General Terms and Conditions before purchasing any of the services provided on this webpage gotoistria.com (from now on: the Webpage) . Use of the Website means you have read, understood, and agreed to be bound by all parts of the General Terms and Conditions and the Privacy Policy. If you do not agree with these Terms of Use, you cannot access or use the services.

This Webpage (including sub-sites and text, images, videos, software, products, services and other information contained in or presented on the Website) is provided and owned by Nu Nu Production d.o.o.

Contact details

Nu Nu Production d.o.o.
Banovčeva 23
HR-52 100 Pula

T: +385 (0 98 44 77 41
Email: info@gotoistria.com

Terms of use

While Nu Nu production d.o.o.. tries to ensure that the information on the Website is accurate, it does not provide any warranties, express or implied, about its correctness, completeness, or suitability for any purpose.

Nu Nu Production d.o.o. may change, add or remove information on the Website and its structure and functions at any time at its sole discretion, without expressly informing of any such change, and without removing outdated information or characterizing it as such. Nu Nu Production d.o.o. may also block Users from accessing the Website or parts of it or require certain conditions to be fulfilled. Nu Nu Production d.o.o. does not provide any warranties, express or implied, about the Website’s availability or its functions, that the Website is free from defects, or that the Website and the infrastructure on which it runs are free from viruses and other harmful software.

Nu Nu Production d.o.o. excludes its liability and its agents and independent contractors, their employees, officers, sub-agents or distribution partners for damages relating to your access (or inability to access) to the Website. Any errors or omissions, or the results obtained from the use, of the Website, whatever the legal basis of such liability would be, except liability for damages caused willfully or through gross negligence, and only to the extent permitted by applicable law. Restrictions of liability do not apply within the scope of guarantees issued, in the event of an injury to life, limb or health or for claims based on product liability regulation.

Nu Nu Production d.o.o. may amend these Terms of Use with immediate effect. If we make amendments, they apply as their publication on the Website.

Cancelation Policy

The provider of the services needs to be notified about the cancellation by email or telephone.

When the booked services are cancelled by the client, the client is entitled to a refund according to the following schedule:

Cancellation up to 24 hours before arrival – 100%
Cancellation 0-24h before arrival – 0%

In case of delay or non-arrival by the client at the agreed time, the service provider is not obliged to perform the confirmed service nor return the money
If the customer decides to terminate or abandon the paid service at any time, the service provider is not obliged to return the money.
Cancellation by Nu Nu Production d.o.o. – In case of cancellation before arrival, Nu Nu Production d.o.o. will notify the client as soon as possible. In this case, the client has the option to accept a new schedule or receive a full refund for the service / trip. Itineraries are subject to change depending on weather conditions or other unpredictable events. Nu Nu Production d.o.o. is not responsible for weather conditions that may adversely affect the activity..
Clients have the right to file a complaint about Nu Nu Production d.o.o. property for the first 15 minutes after the start of the service. All complaints outside the 15-minutes timeframe will not be accepted and all costs will be borne by the customer.

Insurance

No previous experience is required for the purchase of our services. Participants are solely responsible for being in adequate health and physical condition to participate in our services, and to have the necessary basic level of fitness corresponding to the reserved activity. Each activity has an indicated planned time of activity and rest time.

Clients are required to be able to swim and behave at sea properly if they attend our water services or excursions which include swimming.

All clients participate at our services at their own risk.

Nu Nu Production d.o.o. provides basic insurance against third parties in the event of accidents or injuries during the execution of our services.

Clients are advised to have additional insurance in case of accidents or injuries.

Limitations of liability

You agree that Nu Nu Production d.o.o. entire liability, and your exclusive remedy, with respect to any service(s) provided under this Agreement and any breach of this Agreement is solely limited to the amount you paid for such service(s).

Nu Nu Production d.o.o. shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of its services or for the cost of procurement of substitute services. Nu Nu Production d.o.o. is not liable for bodily injury, accidental death or property damage or theft as a result of (but not limited to): falling, physical exertion for which a guest is not prepared; forces of nature; travel foot or other forms of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; a breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. Travel insurance is strongly recommended.

Nu Nu Production d.o.o. is not liable for additional expenses a guest may incur as a result of a late start and/or late return due to natural disasters, weather, traffic, illness of a guide or other guest while en-route or any other delays due to circumstances beyond the control of Nu Nu Production d.o.o.. Nu Nu Production d.o.o. reserves the right to make a route, modifications as necessary to improve the trip’s quality or to accommodate weather and the comfort and well-being of guests. Guests of Nu Nu Production d.o.o. give express permission to take photographs or video recordings of its trips for marketing purposes, as well as approving such use by third parties with whom Nu Nu Production d.o.o. may collaborate with, without financial remuneration.

Payments on the Website

To use the payment functions of Nu Nu Production d.o.o., the User has to register. The User has to enter correct payment information and update the details immediately in changes.

Upon the payment authorization, the User consents to their payment information being used to collect payments by the creditor.

Pricing of Nu Nu Production d.o.o.

All prices on Nu Nu Production d.o.o. are quoted per person and include VAT and all other taxes.d on site. All prices are shown in EUR and it will be charged in EUR.

Following Consumer Protection Act, Article 79 (Zakon o zaštiti potrošača), the User shall have the right to inform Nu Nu Production d.o.o. of their decision. The consumer has the right, without stating reasons, to unilaterally terminate the contract concluded on this Website from the day of its conclusion, no later than within 14 days.

In the case of a sales contract, the withdrawal period (14 days) shall start:

– the day on which the User is in possession of the goods.
– in case of multiple goods ordered by the User, the day on which the User
– in the case of concluding contracts subject to digital content not supplied on a physical data carrier, the deadline referred of 14 days shall begin to run from the day of concluding the contract

In the case of service contracts, the withdrawal period shall start on the day of the conclusion of the contract.

The Users shall inform Nu Nu Production d.o.o. of their decision to withdraw from the contract by making an unequivocal unilaterally terminate the contract (sent by email) setting out their decision to withdraw from the contract and state their name, surname, address, and telephone number and email.
The User shall be deemed to have delivered the withdrawal statement when the User sends it within the time limit for withdrawal from the contract.

In the event of withdrawal, Nu Nu Production d.o.o. shall immediately, or not later than 14 days from the day on which it receives the User’s decision to withdraw from the contract, reimburse all payments received from the User.
Nu Nu Production d.o.o. shall carry out the reimbursement using the same means of payment as the consumer used for the initial transaction unless the User has expressly requested the use of other standards and provided that the User does not incur any fees as a result of such reimbursement.

Availability and warranty

There is no claim for availability, quality or service features, or technical support for the Website. Nu Nu Production d.o.o. can redesign, reduce or suspend its online portal at any time, at its discretion.